Our store uses SF Express and does not accept surface mail from local post offices (because there is no tracking service)
Customers can choose to pick up their goods at SF Express self-pickup points or smart lockers, or door-to-door direct delivery to the office or home.
If you have other special requirements, you can inquire via email or instagram inbox
Goods will not be returned or exchanged upon departure🌟Once the order is placed and paid, the order cannot be canceled. (Guests please confirm the order content and all information is correct before placing an order; our store does not provide any change/cancellation service)
🌟Goods will not be returned or exchanged upon delivery
🌟All products will not be returned or exchanged after 7 days (including Saturdays, Sundays and public holidays)
🌟Returns and exchanges are limited to 1 time per order
🌟If there are slight factory defects on the surface of the product, but the defects do not affect the use, it cannot be returned or exchanged.
🌟If you need to return or exchange goods, please ensure that the goods and their packaging are complete.
🌟If there is any dispute, our store will reserve the right to make the final decision
Process
Contact customer service staff → Confirm that goods can be returned or exchanged → Prepare complete products and invoices → Provide collection time, contact information, and address → Customers need to arrange returns to the warehouse by themselves (shipping costs are paid by the customer).
If you have such a need, please contact the customer service staff within 7 days of receiving the product and provide information such as "name", "order number", "contact number", "product name", "reason for return or exchange and photo", etc. to the customer service staff We will assist you with returns and exchanges upon receipt.
Customer service email: charischerish.hk@gmail.com
